Terms & Conditions
Bookings
Seats cannot be guaranteed for tours unless reserved or booked at least 24 hours before scheduled departure time.
Airport Transfer
Scheduled Airport transfers are departures from Nuuk Airport.
Greenland Excursions acknowledges that travelling bags are designed to protect their contents. In the course of normal handling, your baggage may show evidence of wear and tear. GEX takes neither responsibility for minor cuts, scratches and dents nor for items that protrude from travelling bags, such as retractable handles, wheels, straps and luggage carts.
Pick up and drop off service for Greenland Excursions tours
Pick up for day tours is operated by several smaller coaches throughout the Nuuk City up to 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse.
Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel/guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.).
Re-boarding after stops and rest breaks
When you get off the tour bus on sightseeing stops and rest breaks while on a guided tour with Greenland Excursions, the tour guide will announce the duration of the stop and the scheduled departure time. It is your responsibility to re-board the bus at the scheduled departure time. If you are missing or late for the scheduled departure time, the tour bus will not wait for you as we will have to keep to the tour schedule. Greenland Excursions will not refund the tour nor cover any costs incurred as a result of a failure to re-board the tour bus on time. In the event of your failure to re-board the bus on time, you will have to make alternative transport arrangements at your own expense.
Included
All admissions to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.
Excluded
Unless specifically listed, meals and refreshments are not included.
Prices
Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.
Languages
Guidance is in English. Additional languages may be available, but not guaranteed.
Clothing
Sturdy shoes and a warm outdoor wear should be worn when travelling in Greenland during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour. Please note that it is not allowed to wear crampons on the bus.
Lost and found
Greenland Excursions is not responsible for any lost or damaged items on our buses. Passengers are responsible for their belongings and should keep them secure. Found items should be reported immediately to the bus driver or a Greenland Excursions representative. We will make reasonable efforts to return lost items to their owners. However, we do not accept liability for lost or stolen items. Valuables should not be left unattended. Passengers should remain vigilant and report any suspicious activity.
Food & beverages
Kindly limit consumption of food to “snack type foods” (candy, chips, cookies etc.). Only beverages in covered containers are allowed on board.
Liability
Greenland Excursions reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Greenland Excursions. All such losses and expenses are the personal liability of the traveller.
Cancellation policy
Individual bookings
Airport Transfer and transfer tickets are fully flexible and fully refundable. They can be re-booked or refunded up until an hour before booked transfer time.
Cancellation for 3rd party tours depends on the cancellation policy from the tour operator
Group & Exclusive bookings
The minimum cancellation notice for group bookings of 11-25 guests will be 72 hours. The minimum cancellation notice for group bookings of 26-50 guests will be 96 hours. The minimum cancellation notice for group bookings of 51-100 guests will be 4 weeks. The cancellation notice for group bookings of more than 100 guests will be 12 weeks unless otherwise noticed.
Cancellation for 3rd party tours depends on the cancellation policy from the tour operator
Discount for children
Greenland Excursions offer special discount fares for children older than 1 years and under 12 years and accompanied by adults.
Usage of data collected
Greenland Excursions can use data such as emails to communicate with customers to provide the best experience available.
Legal company address:
Greenland Excursions Aps,
Uulineq 12,
3900 Nuuk,
Greenland